COMMUNITY MANAGER

Gail Thompson
Gail.Thompson@inframark.com

ADMINISTRATIVE ASSISTANT

Deborah Bradford
Deborah.Bradford@inframark.com

ASSESSMENT RATE INFORMATION

Association ID – 688
2021 Annual Assessment $710.00
Neighborhood Fees:
The Courts $240.00
Estates I $210.00
Estates II $290.00
Lakes $400.00

LATE FEES AND PENALTIES

  • Interest penalty 18% per annum assessed on payments not received by January 31st
  • Late fee of $25 on payment notes received by March 1st
  • If a delinquent letter is issued due to delinquency, you may be subject to a delinquent letter fee
  • Payment must be received in our office or posted to your account by the late date to avoid incurring additional fees
  • For online payments, it may take up to three business days to credit your association account, so payments should be submitted at least three business days prior to the due date.

FEES AND DEPOSITS

ENTRY ACCESS FEES

  • Entry remotes can be purchased for $40/each

COMMUNITY WEBSITE

Our community website has more information about the community, including Board meeting agendas, minutes, financial reports, newsletters, forms and more. The Board also sends out occasional emails with important community information. To have access to all community information and receive official HOA emails, please go to our website at www.ShadowLakeHOA.com and click on the “Register” link to receive a login profile.

CONSIDERING EXTERIOR IMPROVEMENTS?

Any change to the exterior of your home (landscaping, painting, fencing, alterations, etc.) requires approval from the Architectural Control Committee. Please follow the link below to submit an application for consideration of your proposed exterior improvement.

APPLICATION FORMS

QUICK LINKS & CONTACTS

COUNTY INFORMATION

Harris County
www.harriscountytx.gov

Harris County Appraisal District
www.hcad.org

WATER INFORMATION

City of Houston
713-371-1400
www.houstonwater.org

SCHOOL DISTRICT INFORMATION

Alief Independent School District
281-498-8110
www.aliefisd.net

GARBAGE INFORMATION

Jet Waste
832-470-8780
www.jetwaste.com
Trash Service Days are Monday and Thursday
Heave Trash pick up is Monday and Thursday

The content provided on this site is for general and informational purposes only. If you have questions regarding your account such as payment options or current balance, please contact our Customer Care team at 281-870-0585, by email at customercare@inframark.com, or via Live Chat.

Questions? Reach out to us!

Customer Care Team

Our Customer Care team is available Monday-Friday 7am to 6pm (excluding holidays)

Our payment window hours are Monday through Friday from 7:30am-5:00pm


  • PHONE – 281-870-0585
  • EMAIL – CustomerCare@Inframark.com
  • WEBSITE www.InframarkIMS.com (Live Chat Available)
  • OFFICE – 2002 W Grand Parkway N Ste 100 Katy, TX 77449

For after hours assistance and community maintenance emergencies please contact 281-870-0585 and follow the after hours prompt.

MORE WAYS TO PAY!

Pay by Mail

Mail check or money order payable to your Association

  • P.O. Box 219
    Richmond, TX 77406

Include your Account Number on your payment

Pay in Person

Visit our payment window
M-F 7:30 am – 5:00 pm (excluding holidays)

  • 2002 W Grand Parkway N Ste 100
    Katy, TX 77449

Please note that the payment lobby is currently closed. Payments can be dropped off at the Payment Dropbox located on the north side of the building.

Pay Online* (Guest)

https://Inframark.newfirstpayments.com/
You will need your Association ID and your Account Number found on your invoice