Welcome to the Inframark IMS Member Portal!

For the safety of customers and employees to mitigate potential transmission of COVID-19, the Customer Payment and Reception lobbies have been closed.

If you need to drop a payment off at the office please utilize the payment drop box located outside of the payment lobby to drop off your check or money order payment. Payments dropped in the drop box between 7:30am and 5:00pm Monday – Friday will be credited the same day. Payments dropped after 5pm, Saturday and Sundays will be credited the next business day.

Contact Us

CUSTOMER SERVICE
(281) 870-0585

EMAIL: CustomerCare@Inframark.com

HOURS OF OPERATION (Closed for Major Holidays):
For general phone inquiries, please contact our Customer Care department Monday through Friday from 7:00 a.m. to 6:00 p. m., with the exception of holidays.

Our payment window hours are Monday through Friday from 7.30 a.m. to 5:00 p.m. 

 

FOR EMERGENCIES AND AFTER HOUR ASSISTANCE
(281) 870-0585, Option 4
HOURS OF OPERATION: 24/7